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Customer success story: turning breakdowns around

At TSG, we love to share the great interactions we have with customers. It’s always a warm fuzzy feeling to share about the time we took away a customer’s worry and exceeded their expectations. But things...

Treat your coworkers as customers

In our business, customer service is sacrosanct and we see tremendous results when we channel every ounce of our efforts into serving customers. What if we extended this thinking to our co-workers? (more…)

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