Stressed customers should be able to vent to their brokerPostAugust 9, 2017 Who you gonna call? Ghostbusters! We love the Ghostbusters movie, but if we were to have our way, we would probably change that quote to “broker” at the end. (more…)
The time a customer told us we can do magicPostAugust 2, 2017 A customer once told us that we can do magic after we stood up for his interests in a dispute with his insurer. (more…)
Your customers should not have to fight for their interests all alonePostJuly 26, 2017 When water damage warped Laura’s floor, making it unusable, her studio was facing nothing less than a full blown crisis. (more…)
Make your client’s worries go away when they call youPostJuly 19, 2017 Sometimes when customers call you, they have a difficult situation on their hands. (more…)
There’s no such thing as an account too smallPostJuly 14, 2017 One of our pet peeves is when we see businesses dismiss accounts because they are “too small.” (more…)
All of your departments should be creating value for customersPostJuly 12, 2017 Creating value for customers means being flexible and going beyond your job description. (more…)