Listening is the first step to lasting customer successPostNovember 22, 2017 Listening is the most important thing in the world. Especially when it comes to meeting customer needs. (more…)
Why you must meet customers’ needs AND expectationsPostAugust 23, 2017 In order to provide superior customer service, we have to meet not only our customers’ needs, but also their expectations (because those two are not the same). (more…)
